WIPRO Job Title: - Trainer Categories:- DOP Job Description , Education - Graduate Roles & Responsibilities: , Behavioural - Analytical Skills , Behavioural - Demonstrated Customer service skills , Behavioural - Decision making , Behavioural - Logical reasoning and problem solving abilities , Behavioural - Expert knowledge of service procedures , Behavioural - Problem Solving , Behavioural - Ability to drive results against SLA performance indicators , Behavioural - Knowledge of Client and end user requirementcators , Behavioural - Understanding the concept of Call transaction monitoring , Behavioural - influence and reach resolution with direct reports , Domain - Basic knowledge of forecasting ,scheduling techniques , Domain - Implementing performance metrics in delivery , Domain - Knowledge of Products and Processes , IT Skills - Basic Computer Applications , IT Skills - Aptitude for understanding technology , IT Skills - Basic understanding/ability to trouble shoot/im...
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Cognizant
Job Title: PROCESS EXECUTIVE-DATA Online Analyst - Adv Qualification : Graduate (exclusion : BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility : Stakeholder/Business Management : • Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center. • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling). • Client products to the customer (Analytics, YouTube etc). • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients. • Create and manage Risk and mitigation plan based on discussion with project stake holders. • They serve all clients through Account managers or in a few cases without any...
UNION BANK RECRUITMENT
Jobs UNION BANK RECRUITMENT PROJECT 2021-22 (SPECIALIST OFFICERS) RECRUITMENT NOTIFICATION 1. Union Bank of India (herein after called the Bank), a leading listed Public Sector Bank with Head Office in Mumbai and having Pan India, as well as, overseas presence, invites On-line Applications for recruitment to the following posts in Specialized Segment. POST CODE POST SCALE / GRADE BASIC PAY SCALE* VACANCIES** 01 Senior Manager (Risk) MMGS -III 63840-1990/5-73790- 2220/2-78230 60 02 Manager (Risk ) MMGS - II 48170-1740/1-49910- 1990/10-69810 60 03 Manager (Civil Engineer) MMGS - II 48170-1740/1-49910- 1990/10-69810 7 04 Manager (Architect) MMGS - II 48170-1740/1-49910- 199...