WIPRO
Job Title:- Trainer
Categories:-DOP
Job Description
, Education - Graduate
Roles & Responsibilities:
, Behavioural - Analytical Skills , Behavioural - Demonstrated Customer service skills , Behavioural - Decision making , Behavioural - Logical reasoning and problem solving abilities , Behavioural - Expert knowledge of service procedures , Behavioural - Problem Solving , Behavioural - Ability to drive results against SLA performance indicators , Behavioural - Knowledge of Client and end user requirementcators , Behavioural - Understanding the concept of Call transaction monitoring , Behavioural - influence and reach resolution with direct reports , Domain - Basic knowledge of forecasting ,scheduling techniques , Domain - Implementing performance metrics in delivery , Domain - Knowledge of Products and Processes , IT Skills - Basic Computer Applications , IT Skills - Aptitude for understanding technology , IT Skills - Basic understanding/ability to trouble shoot/implement issue
Qualifications:
Roles & Responsibilities:
, Behavioural - Analytical Skills , Behavioural - Demonstrated Customer service skills , Behavioural - Decision making , Behavioural - Logical reasoning and problem solving abilities , Behavioural - Expert knowledge of service procedures , Behavioural - Problem Solving , Behavioural - Ability to drive results against SLA performance indicators , Behavioural - Knowledge of Client and end user requirementcators , Behavioural - Understanding the concept of Call transaction monitoring , Behavioural - influence and reach resolution with direct reports , Domain - Basic knowledge of forecasting ,scheduling techniques , Domain - Implementing performance metrics in delivery , Domain - Knowledge of Products and Processes , IT Skills - Basic Computer Applications , IT Skills - Aptitude for understanding technology , IT Skills - Basic understanding/ability to trouble shoot/implement issue
Qualifications:
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